Dial-a-Ride

TfL’s Dial-a-Ride service is powered by Trapeze’s PASS solution. As TfL works on the scope for a new approach to Assisted Transport Services, Trapeze is evolving its technology to provide passengers with greater control over their mobility, including greater choice through integration of modes, and a better self-service driven customer experience.

Dial-a-Ride Figures

Approx 42,000 members
1 million completed trips per year
300 buses
5 regional depots (& 4 sub-depots)
450 Drivers

ATS Evolved

We are evolving ATS to
1) Deliver a better customer experience
2) Ensure greater efficiency
3) Create a new assisted travel ecosystem

Business Intelligence

The Dial-a-Ride solution has amassed a huge amount of data in the 10 years of operation. We are now harnessing this to deliver operational and strategic insights to benefit London.

The video below describes how our roadmap for demand response travel will transform Assisted Transport Services in London.

Trapeze’s Assisted Transport Services Team

Our team of demand responsive transport experts are currently working on an ambitious new vision for Assisted Transport Services in London.

Paul Attenborough

General Manager

Paul Everson

Product Manager

Mark Rackley-Lee

Implementation Manager

Stephen Rainbow

Senior Technical Specialist